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Subject: =?UTF-8?q?Administraci=C3=B3n,_Dise=C3=B1o_e_Implementaci=C3=B3n?=
Date: Tue, 20 Feb 2024 22:11:02 +0000
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From: =?utf-8?q?Gesti=C3=B3n_de_Quejas_y_Reclamos?= <comunicacion@didacticaempresarial.com>
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Hasta 6 personas por una inscripci=C3=B3n

Manejo de Quejas y Reclamos Administraci=C3=B3n, Dise=C3=B1o e Implementaci=
=C3=B3n
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Entrenamiento Empresarial Meet en tiempo real
=C2=A0
El tr=C3=A1mite y dise=C3=B1o de un sistema PQR permite mejorar procesos y =
la experiencia del cliente.=20
Programa=20
Servicio al cliente y el manejo de las quejas
Aspectos para que el cliente no se vaya
Una queja es una oportunidad para reconquistar al cliente
Tratamiento y tr=C3=A1mite de una queja
Dise=C3=B1o y planeaci=C3=B3n de un sistema de PQR
Protecci=C3=B3n de datos personales
Desarrollo de procedimientos y formatos
Radicaci=C3=B3n y registro de las PQR
Modelo de datos para el tratamiento de quejas
Software para quejas
=C2=A0
=C2=A0
Febrero 23 de 2024, de 8AM a 12M
Participan 6 personas con una inscripci=C3=B3n
=C2=A0
WAPP +57 (322) =C2=A0429 - 46 - 45=20
Tel=C3=A9fonos (311) 240 - 32 - 60, (601) 200 - 02 - 355
![Did=C3=A1ctica] (https://nt.dacti.co/uploads/1199.png)
Organiza=20
Did=C3=A1ctica Empresarial - 28 A=C3=B1os
Cr 17 151 74 Bogot=C3=A1
(https://nt.dacti.co/subscription/478a562f-99cb-4325-8564-051e56f822be/1f10=
7959-ab97-4aff-938e-915ec3bb4651)=20
=C2=A0

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<title>SeaWorld Orlando</title>
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<table style=3D"mso-hide: all; display: none;" border=3D"0" cellspacing=3D=
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<tbody>
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<td>Hasta 6 personas por una inscripci=C3=B3n</td>
</tr>
</tbody>
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<table class=3D"nl2go-body-table" style=3D"width: 100%;" role=3D"presentati=
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<table role=3D"presentation" border=3D"0" width=3D"100%" cellspacing=3D"0" =
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<th class=3D"r4-c" style=3D"font-weight: normal;" valign=3D"top" width=3D"1=
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<table class=3D"r5-o" style=3D"table-layout: fixed; width: 100%;" role=3D"p=
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<td class=3D"r9-i nl2go-default-textstyle" style=3D"color: #3b3f44; font-fa=
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<h1 class=3D"default-heading1" style=3D"margin: 0; color: #1f2d3d; font-fam=
ily: Montserrat,Arial; font-size: 36px; word-break: break-word;">Manejo de =
Quejas y Reclamos <br>Administraci=C3=B3n e Implementaci=C3=B3n</h1>
<p style=3D"margin: 0;"><span style=3D"font-size: 19px;">Entrenamiento Empr=
esarial </span> <span style=3D"color: #33048f; font-size: 19px;">Meet en ti=
empo real</p>
<p style=3D"margin: 0;">=C2=A0</p>
</div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr style=3D"height: 159px;">
<td class=3D"r7-c" style=3D"height: 159px;" align=3D"left">
<table class=3D"r8-o" style=3D"table-layout: fixed; width: 100%;" role=3D"p=
resentation" border=3D"0" width=3D"100%" cellspacing=3D"0" cellpadding=3D"0=
">
<tbody>
<tr>
<td class=3D"r9-i nl2go-default-textstyle" style=3D"color: #3b3f44; font-fa=
mily: Poppins,Arial; font-size: 16px; line-height: 1.5; word-break: break-w=
ord; padding-top: 15px; text-align: center;" align=3D"center" valign=3D"top=
">
<div>
<p style=3D"margin: 0;"><span style=3D"font-size: 24px;">El tr=C3=A1mite y =
dise=C3=B1o de un sistema PQR permite mejorar procesos y la experiencia del=
 cliente. Implemente un sistema de gesti=C3=B3n de quejas en su organizaci=
=C3=B3n..</span></p>
</div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr style=3D"height: 360px;">
<td class=3D"r7-c" style=3D"height: 360px;" align=3D"left">
<table class=3D"r8-o" style=3D"table-layout: fixed; width: 100%;" role=3D"p=
resentation" border=3D"0" width=3D"100%" cellspacing=3D"0" cellpadding=3D"0=
">
<tbody>
<tr>
<td class=3D"r10-i nl2go-default-textstyle" style=3D"color: #3b3f44; font-f=
amily: Poppins,Arial; font-size: 16px; line-height: 1.5; word-break: break-=
word; padding-bottom: 15px; padding-top: 15px; text-align: left;" align=3D"=
left" valign=3D"top">
<div>
<p style=3D"margin: 0;"><span style=3D"font-size: 22px;">Programa</span> <b=
r /><span style=3D"font-size: 18px;">Servicio al cliente y el manejo de las=
 quejas<br />Aspectos para que el cliente no se vaya<br />Una queja es una =
oportunidad para reconquistar al cliente<br />ISO 10002<br />Tratamiento y =
tr=C3=A1mite de una queja<br />Dise=C3=B1o y planeaci=C3=B3n de un sistema =
de PQR<br />Protecci=C3=B3n de datos personales<br />Desarrollo de procedim=
ientos y formatos<br />Radicaci=C3=B3n y registro de las PQR<br />Modelo de=
 datos para el tratamiento de quejas<br />Software para quejas</span></p>
</div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr style=3D"height: 17px;">
<td class=3D"r1-c" style=3D"height: 17px;" align=3D"center">=C2=A0</td>
</tr>
<tr style=3D"height: 17px;">
<td class=3D"r12-c" style=3D"padding-bottom: 15px; padding-top: 15px; heigh=
t: 17px;" align=3D"center">=C2=A0</td>
</tr>
<tr style=3D"height: 231px;">
<td class=3D"r7-c" style=3D"height: 231px;" align=3D"left">
<table class=3D"r8-o" style=3D"table-layout: fixed; width: 100%;" role=3D"p=
resentation" border=3D"0" width=3D"100%" cellspacing=3D"0" cellpadding=3D"0=
">
<tbody>
<tr>
<td class=3D"r16-i nl2go-default-textstyle" style=3D"color: #3b3f44; font-f=
amily: Poppins,Arial; font-size: 16px; line-height: 1.5; word-break: break-=
word; padding-bottom: 15px; padding-top: 15px; text-align: center;" align=
=3D"center" valign=3D"top">
<div>
<p style=3D"margin: 0;"><span style=3D"font-size: 24px;">Febrero 23 de 2024=
 de 8AM a 12M</span> <br /><span style=3D"font-size: 24px;">Inversi=C3=B3n =
Inscripci=C3=B3n: $464.100</span><br /><span style=3D"font-size: 18px;">Par=
ticipan 6 personas con una inscripci=C3=B3n</span></p>
<p style=3D"margin: 0;">=C2=A0</p>
<p style=3D"margin: 0;"><span style=3D"font-size: 26px;">WAPP +57 (322) =C2=
=A0429 - 46 - 45 <br />Tel=C3=A9fonos (311) 240 - 32 - 60, (601) 200 - 02 -=
 35</span><span style=3D"font-size: 26px;">5</span></p>
</div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
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</th>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
<table class=3D"r2-o" style=3D"table-layout: fixed; width: 100%;" role=3D"p=
resentation" border=3D"0" width=3D"100%" cellspacing=3D"0" cellpadding=3D"0=
" align=3D"center">
<tbody>
<tr>
<td class=3D"r17-i" style=3D"background-color: #ffffff; padding-bottom: 20p=
x; padding-top: 20px;">
<table role=3D"presentation" border=3D"0" width=3D"100%" cellspacing=3D"0" =
cellpadding=3D"0">
<tbody>
<tr>
<th class=3D"r4-c" style=3D"font-weight: normal;" valign=3D"top" width=3D"1=
00%">
<table class=3D"r5-o" style=3D"table-layout: fixed; width: 100%;" role=3D"p=
resentation" border=3D"0" width=3D"100%" cellspacing=3D"0" cellpadding=3D"0=
">
<tbody>
<tr>
<td class=3D"r6-i" style=3D"padding-left: 15px; padding-right: 15px;" valig=
n=3D"top">
<table role=3D"presentation" border=3D"0" width=3D"100%" cellspacing=3D"0" =
cellpadding=3D"0">
<tbody>
<tr>
<td class=3D"r1-c" align=3D"center">
<table class=3D"r2-o" style=3D"table-layout: fixed; width: 200px;" role=3D"=
presentation" border=3D"0" width=3D"200" cellspacing=3D"0" cellpadding=3D"0=
">
<tbody>
<tr>
<td style=3D"font-size: 0px; line-height: 0px;"><img style=3D"display: bloc=
k; width: 200px;" src=3D"https://nt.dacti.co/uploads/1199.png" alt=3D"Did=
=C3=A1ctica" width=3D"200" height=3D"100" border=3D"0" /></td>
</tr>
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</td>
</tr>
<tr>
<td class=3D"r18-c" align=3D"center">
<table class=3D"r2-o" style=3D"table-layout: fixed; width: 570px;" role=3D"=
presentation" border=3D"0" width=3D"570" cellspacing=3D"0" cellpadding=3D"0=
" align=3D"center">
<tbody>
<tr>
<td valign=3D"top">
<table role=3D"presentation" border=3D"0" width=3D"100%" cellspacing=3D"0" =
cellpadding=3D"0">
<tbody>
<tr>
<td class=3D"r19-c" style=3D"display: inline-block;">
<table class=3D"r5-o" style=3D"table-layout: fixed; width: 570px;" role=3D"=
presentation" border=3D"0" width=3D"570" cellspacing=3D"0" cellpadding=3D"0=
">
<tbody>
<tr>
<td class=3D"r20-i" style=3D"padding: 15px 169px 15px 129px;"></td>
</tr>
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<tr>
<td class=3D"r7-c" align=3D"left">
<table class=3D"r8-o" style=3D"table-layout: fixed; width: 100%;" role=3D"p=
resentation" border=3D"0" width=3D"100%" cellspacing=3D"0" cellpadding=3D"0=
">
<tbody>
<tr>
<td class=3D"r25-i nl2go-default-textstyle" style=3D"font-family: Poppins,A=
rial; word-break: break-word; background-color: #ffffff; color: #3b3f44; fo=
nt-size: 18px; line-height: 1.5; padding-top: 15px; text-align: center;" al=
ign=3D"center" valign=3D"top">
<div>
<p style=3D"margin: 0;"><span style=3D"font-size: 15px;">Organiza</span> <b=
r /><span style=3D"font-size: 24px;">Did=C3=A1ctica Empresarial - 28 A=C3=
=B1os</span></p>
</div>
</td>
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</tbody>
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</td>
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<tr>
<td class=3D"r7-c" align=3D"left">
<table class=3D"r8-o" style=3D"table-layout: fixed; width: 100%;" role=3D"p=
resentation" border=3D"0" width=3D"100%" cellspacing=3D"0" cellpadding=3D"0=
">
<tbody>
<tr>
<td class=3D"r26-i nl2go-default-textstyle" style=3D"font-family: Poppins,A=
rial; word-break: break-word; color: #3b3f44; font-size: 18px; line-height:=
 1.5; text-align: center;" align=3D"center" valign=3D"top">
<div>
<p style=3D"margin: 0; font-size: 14px;">Cr 17 151 74 Bogot=C3=A1</p>
</div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td class=3D"r7-c" align=3D"left">
<table class=3D"r8-o" style=3D"table-layout: fixed; width: 100%;" role=3D"p=
resentation" border=3D"0" width=3D"100%" cellspacing=3D"0" cellpadding=3D"0=
">
<tbody>
<tr>
<td class=3D"r27-i nl2go-default-textstyle" style=3D"font-family: Poppins,A=
rial; word-break: break-word; color: #3b3f44; font-size: 18px; line-height:=
 1.5; padding-bottom: 15px; padding-top: 15px; text-align: center;" align=
=3D"center" valign=3D"top">
<div>
<p style=3D"margin: 0; font-size: 14px;"><a style=3D"color: #3e05dd; text-d=
ecoration: underline;" href=3D"https://nt.dacti.co/subscription/478a562f-99=
cb-4325-8564-051e56f822be/1f107959-ab97-4aff-938e-915ec3bb4651">Eliminar da=
tos de la lista</a></p>
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<table class=3D"r2-o" style=3D"table-layout: fixed; width: 100%;" role=3D"p=
resentation" border=3D"0" width=3D"100%" cellspacing=3D"0" cellpadding=3D"0=
" align=3D"center">
<tbody>
<tr>
<td class=3D"r28-i" style=3D"padding-bottom: 15px;" valign=3D"top">=C2=A0</=
td>
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=20
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