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From: =?UTF-8?Q?Administraci=C3=B3n_de_PQR=2C_Did=C3=A1c?= =?UTF-8?Q?tica?= <quejasyreclamos@ses.didacticaempresarial.com>
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----_NmP-2df292a050fd41f2-Part_1
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Quejas y Reclamos, Administraci=C3=B3n, Dise=C3=B1o e Implementaci=C3=B3n
Curso Virtual en Vivo

El tr=C3=A1mite y dise=C3=B1o de un sistema PQR permite cumplir con la =
normativa actual y adem=C3=A1s de la mejora continua a procesos y a la =
experiencia del cliente. Desarrolle e implemente un sistema de gesti=C3=B3n=
 de quejas eficiente en su organizaci=C3=B3n.

Programa:
Servicio al cliente y el manejo de las quejas
Aspectos importantes para tratar una queja
Aplicaci=C3=B3n de la norma 10002
Tratamiento y tr=C3=A1mite de una queja
Dise=C3=B1o y planeaci=C3=B3n de un sistema de PQR
Dise=C3=B1o del proceso para el tratamiento de una queja
Protecci=C3=B3n de datos personales
Desarrollo de procedimientos y formatos
Radicaci=C3=B3n y registro de las PQR
Modelo de datos para el tratamiento de quejas
Software para procesamiento de quejas

5 de octubre de 2023
Horario: 8AM a 12M
Inversi=C3=B3n: 390,000 + IVA
Participan 6 personas con una inscripci=C3=B3n

Informes e inscripciones
WhatsApp 310 491 1210
Colombia: 311 240 3260, 601 200 035

Did=C3=A1ctica Empresarial
Cr 17 151 74 - Bogot=C3=A1

Eliminar el correo de la lista
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</tr><tr><td class=3D"r8-c" align=3D"left" style=3D"border-collapse: =
collapse; mso-line-height-rule: exactly;"> <table cellspacing=3D"0" =
cellpadding=3D"0" border=3D"0" role=3D"presentation" width=3D"100%" =
class=3D"r9-o" style=3D"border-collapse: collapse; mso-table-lspace: 0pt; =
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style=3D"font-family:'Trebuchet ms', helvetica, sans-serif, =
Arial;font-size:24px">Programa:</span><br><span style=3D"font-family:'Trebu=
chet ms', helvetica, sans-serif, Arial;font-size:20px">Servicio al cliente =
y el manejo de las quejas</span><br><span style=3D"font-family:'Trebuchet =
ms', helvetica, sans-serif, Arial;font-size:20px">Aspectos importantes para=
 tratar una queja</span><br><span style=3D"font-family:'Trebuchet ms', =
helvetica, sans-serif, Arial;font-size:20px">Aplicaci=C3=B3n de la norma =
10002</span><br><span style=3D"font-family:'Trebuchet ms', helvetica, =
sans-serif, Arial;font-size:20px">Tratamiento y tr=C3=A1mite de una =
queja</span><br><span style=3D"font-family:'Trebuchet ms', helvetica, =
sans-serif, Arial;font-size:20px">Dise=C3=B1o y planeaci=C3=B3n de un =
sistema de PQR</span><br><span style=3D"font-family:'Trebuchet ms', =
helvetica, sans-serif, Arial;font-size:20px">Dise=C3=B1o del proceso para =
el tratamiento de una queja</span><br><span style=3D"font-family:'Trebuchet=
 ms', helvetica, sans-serif, Arial;font-size:20px">Protecci=C3=B3n de datos=
 personales</span><br><span style=3D"font-family:'Trebuchet ms', helvetica,=
 sans-serif, Arial;font-size:20px">Desarrollo de procedimientos y =
formatos</span><br><span style=3D"font-family:'Trebuchet ms', helvetica, =
sans-serif, Arial;font-size:20px">Radicaci=C3=B3n y registro de las =
PQR</span><br><span style=3D"font-family:'Trebuchet ms', helvetica, =
sans-serif, Arial;font-size:20px">Modelo de datos para el tratamiento de =
quejas</span><br><span style=3D"font-family:'Trebuchet ms', helvetica, =
sans-serif, Arial;font-size:20px">Software para procesamiento de =
quejas</span></p></div> </td> </tr></tbody></table></td> </tr><tr><td =
class=3D"r8-c" align=3D"left" style=3D"border-collapse: collapse; =
mso-line-height-rule: exactly;"> <table cellspacing=3D"0" cellpadding=3D"0"=
 border=3D"0" role=3D"presentation" width=3D"100%" class=3D"r9-o" =
style=3D"border-collapse: collapse; mso-table-lspace: 0pt; =
mso-table-rspace: 0pt; table-layout: fixed; width: 100%;"><tbody><tr><td =
align=3D"left" valign=3D"top" class=3D"r13-i nl2go-default-textstyle" =
style=3D"border-collapse: collapse; mso-line-height-rule: exactly; color: =
#3b3f44; font-family: Poppins,Arial; font-size: 16px; line-height: 1.5; =
word-break: break-word; padding-bottom: 15px; padding-top: 15px; =
text-align: left;"> <div><p style=3D"margin: 0;"><span =
style=3D"font-family:'Trebuchet ms', helvetica, sans-serif, =
Arial;font-size:24px">5 de octubre de 2023</span><br><span =
style=3D"font-family:'Trebuchet ms', helvetica, sans-serif, =
Arial;font-size:24px">Horario: 8AM a 12M</span><br><span =
style=3D"font-family:'Trebuchet ms', helvetica, sans-serif, =
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style=3D"font-family:'Trebuchet ms', helvetica, sans-serif, =
Arial;font-size:24px">Participan 6 personas con una inscripci=C3=B3n<br><a =
href=3D"https://ses.formacionactiva.co/links/qyzYiWTXG/gXR_rBn0r/C9izAnVW3U=
/b1SAnhymh" style=3D"color: #3e05dd; text-decoration: =
underline;">Formulario de Registro</a></span></p></div> </td> =
</tr></tbody></table></td> </tr><tr><td class=3D"r8-c" align=3D"left" =
style=3D"border-collapse: collapse; mso-line-height-rule: exactly;"> <table=
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15px; padding-top: 15px; text-align: center;"> <div><p style=3D"margin: =
0;"><span style=3D"font-family:'Trebuchet ms', helvetica, sans-serif, =
Arial;font-size:24px">Informes e inscripciones</span><br><span =
style=3D"font-family:'Trebuchet ms', helvetica, sans-serif, =
Arial;font-size:24px">WhatsApp 310 491 1210</span><br><span =
style=3D"font-family:'Trebuchet ms', helvetica, sans-serif, =
Arial;font-size:24px">Colombia: 311 240 3260, 601 200 035</span></p></div> =
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align=3D"center" style=3D"border-collapse: collapse; mso-line-height-rule: =
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role=3D"presentation" width=3D"200" class=3D"r3-o" style=3D"border-collapse=
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mso-line-height-rule: exactly; font-size: 0px; line-height: 0px;"> </td> =
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